Customer Service
Do you offer weekend trading options?
Customer Service
Do you offer early or late (outside 9-5) trade options?
Customer Service
Do you have sufficient parking available?
Customer Service
On a scale of 1 to 5 (5 being the best) How do you rate the customer parking accessibility?
Customer Service
Do customers need to queue outside during busy times?
Customer Service
Is your retail solution air-conditioned?
Customer Service
Can Customers browse and select their own products?
Customer Service
Is it easy for a customer to identify the price?
Customer Service
Do you have changerooms for customers to try on in store?
Customer Service
On a scale of 1 to 5 (5 being the best) How do you rate the fit out (i.e. does it match the brand and image of the school?)
Customer Service
Do you offer complimentary products such as - Stationery, Technology, Footwear etc?
Customer Service
Can you accept EFT and Cash as payment?
Customer Service
Do you have dedicated employees for your uniform retail solution?
Customer Service
On a scale of 1 to 5 (5 being the best) How do you rate the reliability of employees?
Customer Service
On a scale of 1 to 5 (5 being the best) How do you rate the capability of employees?
Customer Service
Do you have any volunteers assisting with the uniform retail solution?
Customer Service
Do you have Customer Service options other than in store employees?
Customer Service
Can you resolve the issue in less than 24 hours
Customer Service
Can you respond to customers within 2 hours?
Customer Service
Can customers book appointments?
Customer Service
On a scale of 1 to 5 (5 being the best) How do you rate the communication and information provided to customers?
Customer Service
Do you have an ecommerce store?
Customer Service
Do customers need to login to access products?
Customer Service
Do you offer finance options for payment (eg: interest free, buy now pay later)?
Customer Service
On a scale of 1 to 5 (5 being the best) How do you rate the overall performance and functionality of your uniform?
Customer Service
On a scale of 1 to 5 (5 being the best) How do you rate the consistency of the sizing, colour, quality and design of your uniform?
Customer Service
Do you offer a special make garments for non standard sizing?
Customer Service
Do you have a Returns Policy that customers can review and refer to?
Customer Service
Do you have a Size Guarantee?
Operations
Is your uniform shop costing you money?
Operations
Do you have the ability to report on Uniform shop Gross Profit?
Operations
Do you have the ability to report on Uniform shop expenses?
Operations
Do you have the ability to report on Uniform Shop Profit/Loss?
Operations
Do you have an industry standard point of sale system?
Operations
Do you use a barcode scanner?
Operations
Does your point of sale system have integrated EFTPOS?
Operations
Do you have the ability to manage staff recruitment?
Operations
Do you have the ability to manage staff induction?
Operations
Do you have the ability to manage staff training?
Operations
Do you have the ability to manage staff performance management?
Operations
Do you have the ability to manage staff redundancy?
Operations
Do you have a good process to manage alternative payment arrangements?
Operations
Do you have a streamlined process to manage customer returns & exchanges?
Operations
Do you have sufficient insurance to cover all stock and plant?
Operations
Do you have sufficient public liability insurance?
Operations
Do you have a working with children policy?
Operations
Are all your staff and volunteers compliant?
Operations
Do you have an OH&S policy?
Operations
Do you monitor your OH&S compliance at a minimum every quarter?
Operations
Do you have adequate emergency procedures?
Operations
Are all your staff trained and aware?
Operations
Are all your staff and volunteers understand their obligations with respect to Australian Consumer Law?
Stock Management
Do you maintain more than 12 months worth of stock?
Stock Management
Do you have sufficient storage/space to hold your uniform stock?
Stock Management
Do you have an efficient process to manage changes to the uniform?
Stock Management
Do you have a process to match sizing from different apparel brands?
Stock Management
Is all stock barcoded and scannable?
Stock Management
Do you conduct regular stocktakes?
Stock Management
Are your stock takes accurate?
Stock Management
Are your stock stake quick and efficient?
Stock Management
Do you count stock using scannable barcodes?
Stock Management
Are your stock stakes at least annually?
Stock Management
Do you regularly experience discrepancies between your physical and reported stock?
Stock Management
Are you easily able to calculate what to reorder at any point in time?
Stock Management
Is this a system based process?
Stock Management
Are you able to factor in supplier lead times into your replenishment?
Stock Management
Does your replenishment model factor in Supplier Minimum Order Quantities?
Stock Management
Does your replenishment model factor in Students per year level?
Stock Management
Does your replenishment model factor in compulsory vs optional uniform options?
Stock Management
Does your replenishment model factor in Gender specific options?
Stock Management
At what frequency do you update student information?
Stock Management
Do you manage your inventory and sales with dedicated software?
Stock Management
On a scale of 1 to 5 (5 being the best) How do you rate this as an inventory management tool?
Stock Management
Do you have detailed visibility to your inventory?
Stock Management
Is the inventory live?
Stock Management
Are you able to indentify stock on hand at SKU level?
Stock Management
Are you able to indentify value at unit level
Stock Management
Are you able to indentify every SKU?
Stock Management
Do you have detailed visibility to your sales history?
Stock Management
Is the sales data Live?
Stock Management
Is the sales data at SKU level?
Stock Management
Can you run out of Stock Reports?
Stock Management
Can you run Automatic Reorder Reports
Stock Management
Do any of your uniform suppliers enforce Minimum Order Quantities (MOQs)?
Stock Management
Are you contractually obligated to purchase from any suppliers?
Stock Management
Are the prices you are paying for uniforms competitive in the current environment?
Stock Management
Do you have a process to review supplier pricing?
Stock Management
Do you have redundancy in your supply chain?
Stock Management
Do you have input into the design process for new uniform items?
Stock Management
Do you have an approval process for new uniform items?
Stock Management
Are you able to enforce penalties for late delivery?
Stock Management
Do you have a mechanism to ensure that all your suppliers are compliant with ethical manufacturing standards?
Stock Management
Do your suppliers use sustainable materials in their uniforms and packaging?
Stock Management
Do you have a mechanism to ensure that all your suppliers test all uniform fabrics for wear, tear and colour fastness?
